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FAQs

What is Zeeno?

Zeeno is an on-demand mobile app and platform that connects travelers with local guides. You can use the app to book a tour any time you want, without the need to book in advance.  Zeeno gives you flexibility and control over your travel experience.

How can I download Zeeno?

The Zeeno app can be downloaded in both the App Store and Google Play Store. And, when you refer your friends to download the app, you both can receive discounts on tours.

What information do I need to sign up?

When you sign up, you’ll be asked to create a profile. The only mandatory information we need is your email, but the more profile details you fill in, the better we can customize local guide selection and your tour experience.

How do I find the right guide?

We use GPS location to find and display local guides based on their relative distance from you. Closest guides are displayed first. In addition, if you’ve entered profile information, we use matching technology to provide local tours and guides that meet your preferences such as language spoken, age, gender, etc. When you choose the type(s) of tours you want, potential guides will be filtered to match your needs. From there, you can swipe through guide profiles to find what you are looking for!

How can I find guides that speak my language?

When you sign up, the Zeeno app profile screen lets you select the language you want your Zeeno tour guides to speak. Then, when you use the Zeeno app to search for local tour guides, it will try to match and present guides that meet your selected preferences.

How do I pay for my tour?

Zeeno eliminates the hassle of cash transactions and pesky currency exchange issues. At initial sign-up or when you book your first tour, you’ll be asked to input your credit card information. You only have to do this once and from then on, your card will be automatically charged any time you use Zeeno.

How do I know I am getting a quality guide?

All guides have been vetted by the Zeeno team and have received a security background check before giving any tours. We also have a rating system in place so that every time a guide gives a tour, we get feedback about how they did. Any guide whose user rating drops too low will receive some personal training, and if it continues, they will be removed as a guide. In this way, travelers are only exposed to the best available guides.

Can I book a guide in advance?

Nope, and here’s why: Guides pick and choose when they want to work, so we never know when a specific guide will be available. We know that people are used to booking in advance, but we also know that once you experience how enjoyable travel can be on your own schedule, you’ll never go back.

Can I book a guide on your website?

No, we use the location services of mobile devices so that when you search for guides, you see only the ones that are in your area.

Where can I use Zeeno?

We are launching in Philadelphia, but we have big plans to expand across the globe. If you want us to come to your city next, tell us by downloading our app, sending us an email, or posting to our social media pages. The more requests we get for a city, the faster we launch there.

How much will my Zeeno tour cost?

Prices vary since Zeeno guides all set their own hourly price, however guides do have a minimum tour price of $20 per hour.

Are there other costs for Zeeno tours?

This varies depending upon the tour and guide. Since guides design their own tours and set their own prices, some prefer to include additional costs in the hourly price of their tour.